Refund policy

Refund Policy for Merch Committed

At Merch Committed, we are dedicated to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below:

1. Returns

  • Eligibility for Returns: Merchandise purchased from Merch Committed can be returned within 14 days of the delivery date for a refund or exchange.
  • Condition of Items: Items must be in new, unused condition, with all original packaging and tags intact. We cannot accept returns for items that have been worn, washed, or damaged.
  • Exceptions: Personalized or custom items are non-returnable unless there is a defect or error on our part.

2. Refund Process

  • To request a return, please contact our customer service team at mymerchmcsocial@mymerchmc.com.
  • , providing your order number and the reason for the return.
  • Once your return request is approved, we will issue you a return shipping label if applicable.
  • After we receive the returned item(s), we will process your refund within 7-10 business days. The refund will be issued to the original method of payment.

3. Exchanges

  • If you prefer an exchange rather than a refund, we will send you the replacement item(s) once we receive the returned merchandise.
  • If the item you want to exchange is out of stock, we will issue a full refund.

4. Shipping Costs

  • Return Shipping: If the return is due to our error (e.g., defective product or wrong item sent), we will cover the return shipping costs. Otherwise, customers are responsible for the return shipping costs.
  • Original Shipping Fees: Shipping charges for the original purchase are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, along with free return shipping.

6. Late or Missing Refunds

  • If you have not received your refund after 10 business days, please check with your bank or payment provider.
  • If the issue persists, please contact us at mymerchmcsocial@mymerchmc.com.

7. How to Contact Us

  • If you have any questions about our refund policy or need assistance with a return or exchange, please contact our customer support team via email at mymerchmcsocial@mymerchmc.com.